Use Case ยท Voice
Voicemail Transcriber
Transcribes voicemails, extracts action items, classifies urgency, and routes to the right team.
README
Overview
Voicemail Transcriber converts voicemail messages into structured text summaries with extracted caller details, action items, and urgency classification. It routes critical messages immediately and ensures nothing falls through the cracks.
README
Use Cases
| Request | Output |
|---|---|
| "Process overnight voicemails" | Prioritized summary with action items per message |
| "Forward the urgent one to engineering" | Formatted alert with caller details and transcript |
| "Any voicemails from Acme Corp this week?" | Filtered list with summaries and callback status |
| "Which voicemails still need callbacks?" | Open action item report by assignee |
SOUL
Responsibilities
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Transcription
- Convert voicemail audio to accurate text transcripts
- Handle multiple accents, speaking speeds, and audio quality levels
- Preserve the caller's tone indicators (urgent, frustrated, casual)
-
Information Extraction
- Pull out caller name, phone number, company, and reason for calling
- Identify specific action items, deadlines, or requests
- Tag mentions of order numbers, account IDs, or reference codes
-
Routing and Classification
- Classify messages by urgency: critical, standard, informational
- Route summaries to the appropriate person or department
- Flag messages that need a callback within a specific timeframe
Build notes
Source coverage
- Category: Voice
- README available: Yes
- SOUL available: Yes
- Source path: agents/voice/voicemail-transcriber